Privacy Policy

1. Introduction

Knodex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website knodex.io or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Request a demo or trial
• Subscribe to our newsletter
• Contact us through our forms
• Participate in surveys or promotions

This information may include:

• Name and email address
• Company name and job title
• Phone number
• Billing and payment information
• Any other information you choose to provide

Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Actions taken on our website

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Improve, personalize, and expand our services
• Understand and analyze how you use our services
• Develop new products, services, and features
• Communicate with you about updates, offers, and promotions
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Protect against fraudulent or illegal activity

4. Sharing Your Information

We may share your information in the following situations:

• Service Providers: We may share information with third-party vendors who perform services on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.
• Legal Requirements: We may disclose information if required by law or to protect our rights.
• With Your Consent: We may share information with your consent for any other purpose.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. You can manage your cookie preferences at any time using our cookie preference center, accessible via the banner shown on your first visit or the "Cookie Preferences" link in the footer.

5.1 Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They include cookies for site navigation, security, and basic functionality. No personal data is collected through essential cookies.

5.2 Analytics Cookies

When you consent, we use Google Analytics 4 (GA4) to understand how visitors interact with our website. This includes page views, session duration, and performance metrics (Core Web Vitals). Data is processed by Google LLC under their data processing terms. We use GA4 Consent Mode v2, which means no analytics data is collected until you provide explicit consent.

• Cookies set: _ga, _ga_<ID> (Google Analytics)
• Data processor: Google LLC
• Retention: 14 months (GA4 default)

5.3 Marketing Cookies

When you consent, marketing cookies may be used to deliver relevant advertisements and track campaign effectiveness. Currently, no marketing cookies are active on this site. This category is reserved for future use.

5.4 Managing Your Preferences

You can change your cookie preferences at any time by clicking "Cookie Preferences" in the footer of any page. You may also configure your browser to block cookies, though this may affect site functionality.

5.5 Consent Record

We store a record of your consent choice locally on your device, including the date and version of consent. This record is not transmitted to our servers.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

8. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdraw cookie consent at any time via the "Cookie Preferences" link in the footer

To exercise these rights, please contact us at privacy@knodex.io.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@knodex.io
• Website: knodex.io/contact